Omnichannel Associate — Elevate Service & Fulfillment

JCPenney; Wesley Chapel (FL); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney is seeking an Omni Associate in Wesley Chapel, FL to support Customer Service & Sales, Enterprise Fulfillment, and jcp.com operations. You will greet customers, promote products, and resolve issues while ensuring inventory accuracy and smooth store operations.

The role requires 1–2 years of experience, with a Bachelor’s preferred and a HS degree or equivalent required. A strong team player with energetic, positive attitude is ideal.

Qualifications

• Bachelor degree or equivalent work experience preferred.
• HS degree or equivalent is required.
• 1–2 years of work experience in retail or customer service.
• Ability to promote products and resolve customer issues effectively.

Responsibilities

• Greet and assist customers in finding products and provide outstanding service.
• Promote company products and services and resolve customer issues calmly.
• Handle Enterprise Fulfillment tasks and jcp.com operations as needed.
• Replenish stock and participate in annual inventory processes.
• Maintain performance standards for shrink control, safety, and productivity.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Education

Bachelor degree or equivalent (preferred)

HS degree or equivalent (required)

Tools

POS system

Register operations

Job description

JCPenney is seeking an Omni Associate in Wesley Chapel, FL to support Customer Service & Sales, Enterprise Fulfillment, and jcp.com operations. You will greet customers, promote products, and resolve issues while ensuring inventory accuracy and smooth store operations.

The role requires 1–2 years of experience, with a Bachelor’s preferred and a HS degree or equivalent required. A strong team player with energetic, positive attitude is ideal.