Omnichannel Associate — Sales, Service & Fulfillment

JCPenney; Calumet City (IL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Job summary

JCPenney is seeking an Omni Associate to help drive profitable sales by executing Enterprise Fulfillment and jcp.com activities. You will engage in Customer Service & Sales, Enterprise Fulfillment, and general store operations to ensure orders are fulfilled accurately and customers receive excellent service.

The role requires 1–2 years of experience, a bachelor’s degree or equivalent, and a proactive approach to meeting performance standards across inventory, customer satisfaction, and

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• HS diploma or equivalent required.
• 1–2 years of customer service or sales experience.

Responsibilities

• Customer Service & Sales: greet and assist customers, provide outstanding service, and promote products and services.
• Enterprise Fulfillment: monitor fulfillment systems, pick orders, pack per requirements, and handle store/pickup processes.
• jcp.com Operations: research order shortages/overages, complete shipment check-in, and manage stock area and transactions at the register.
• General Operations: replenish store inventory with Merchandise team, participate in inventory processes.
• Performance Standards: meet shrink, safety, omnichannel, profit, productivity, and attendance targets.

Skills

Customer service

Sales

Teamwork

Communication

Education

Bachelor's degree or equivalent work experience

Job description

JCPenney is seeking an Omni Associate to help drive profitable sales by executing Enterprise Fulfillment and jcp.com activities. You will engage in Customer Service & Sales, Enterprise Fulfillment, and general store operations to ensure orders are fulfilled accurately and customers receive excellent service.

The role requires 1–2 years of experience, a bachelor’s degree or equivalent, and a proactive approach to meeting performance standards across inventory, customer satisfaction, and