Omnichannel Associate: Customer Service & Fulfillment

JCPenney; Laredo (TX); On-site; USD 12,398 - 20,664; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Term life insurance

401(k) with company match

Associate discount

Paid vacation/holidays

Job summary

JCPenney in Laredo, TX is seeking an Omni Associate to drive profitable sales by executing Enterprise Fulfillment and jcp.com activities. You will handle customer service, stock replenishment, and general store operations while maintaining strong teamwork and high standards.

The role emphasizes customer-focused service, efficient order processing, and adherence to performance metrics. On-site position with company benefits and growth opportunities.

Qualifications

• Greet and assist customers, promote products, resolve issues with a service mindset.
• Support omnichannel sales and store operations.
• Assist with inventory replenishment and merchandising.
• Maintain positive customer interactions and team collaboration.
• Meet standards for shrink, safety, and productivity.

Responsibilities

• Customer Service & Sales: greet customers, resolve issues, upsell products.
• Enterprise Fulfillment: pack orders, process Ship from Store and BOPIS activities.
• jcp.com Operations: manage order check-in, stock area maintenance, and returns.
• General Operations: replenish store inventory and participate in annual inventory.
• Performance Standards: meet shrink, safety, omnichannel, and attendance goals.

Skills

Customer service

Sales

Teamwork

Inventory replenishment

Cash handling

Education

Bachelor's degree or equivalent

Job description

JCPenney in Laredo, TX is seeking an Omni Associate to drive profitable sales by executing Enterprise Fulfillment and jcp.com activities. You will handle customer service, stock replenishment, and general store operations while maintaining strong teamwork and high standards.

The role emphasizes customer-focused service, efficient order processing, and adherence to performance metrics. On-site position with company benefits and growth opportunities.