Omnichannel Associate: Customer Service & Fulfillment

JCPenney; Cape Girardeau (MO); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision benefits

Paid vacation/holidays

401(k) with company match

Job summary

JCPenney seeks an Omni Associate to drive profitable sales by executing Enterprise Fulfillment and jcp.com related activities, focusing on Customer Service & Sales, Enterprise Fulfillment, and general operations.

The role emphasizes hands-on customer engagement, order processing, and collaboration with store teams to meet performance standards and deliver a seamless omnichannel experience.

Qualifications

• Customer service and sales focus with strong communication skills.
• Ability to listen to customers and resolve problems calmly.
• Promotes products and services to enhance sales.
• Works well with team members to deliver store objectives.

Responsibilities

• Greets and assists customers in finding products and delivers outstanding service.
• Monitors and processes jcp.com and fulfillment related tasks.
• Packs orders and ensures timely pickup and delivery via store channels.
• Maintains stock area and participates in inventory processes.
• Meets performance standards including shrink control, safety, and attendance.

Skills

Customer service

Sales

Teamwork

Communication

Education

Bachelor degree or equivalent

HS degree or equivalent

Job description

JCPenney seeks an Omni Associate to drive profitable sales by executing Enterprise Fulfillment and jcp.com related activities, focusing on Customer Service & Sales, Enterprise Fulfillment, and general operations.

The role emphasizes hands-on customer engagement, order processing, and collaboration with store teams to meet performance standards and deliver a seamless omnichannel experience.