Omni-Channel Store Leader: Sales & Customer Experience

michaels; Lincoln (NE); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Medical

Dental

Vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels is seeking a Store Sales Manager to drive a high-performing selling culture at the Leesburg, VA location. You will lead front-end and service operations, coach staff, and ensure execution of brand standards and SOPs to achieve sales and service KPIs.

You will oversee POS systems, loyalty programs, and omni-channel service while maintaining asset protection and customer experience excellence.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Experience coaching team members to achieve KPIs.

Responsibilities

• Lead a high-performing selling culture across the store.
• Coach and develop team to meet sales and service KPIs.
• Oversee POS and Self-Checkout operations for smooth transactions.

Skills

Retail leadership

Customer service coaching

Operations management

Training & development

POS systems

Tools

POS systems

Job description

Michaels is seeking a Store Sales Manager to drive a high-performing selling culture at the Leesburg, VA location. You will lead front-end and service operations, coach staff, and ensure execution of brand standards and SOPs to achieve sales and service KPIs.

You will oversee POS systems, loyalty programs, and omni-channel service while maintaining asset protection and customer experience excellence.