Store Sales Manager: Lead, Coach & Customer Experience

michaels; Fair Lakes (VA); On-site; USD 19,000 - 27,000; Full time

Job summary

The Michaels Companies, Inc. in Fairfax, VA is seeking a Sales Manager to lead front-end and service operations, drive selling culture, and achieve KPIs through coaching and hands-on leadership.

You will oversee customer experience, loyalty programs, omni-channel services like BOPIS and Same Day Delivery, and partner with store teams to ensure brand standards and operational excellence. This role requires at least 3 years of retail leadership, with a focus on coaching, compliance, and protecting

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and model selling behaviors to drive conversion and customer satisfaction.
• Oversee POS and Self-Checkout for smooth transactions.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Promote and enroll customers in Loyalty Rewards Program and protection plans.
• Train, coach and develop team across assigned departments with onboarding.

Skills

Retail leadership

Job description

The Michaels Companies, Inc. in Fairfax, VA is seeking a Sales Manager to lead front-end and service operations, drive selling culture, and achieve KPIs through coaching and hands-on leadership.

You will oversee customer experience, loyalty programs, omni-channel services like BOPIS and Same Day Delivery, and partner with store teams to ensure brand standards and operational excellence. This role requires at least 3 years of retail leadership, with a focus on coaching, compliance, and protecting