Omni-Channel Retail Sales Leader

Michaels; Matthews (NC); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Medical/Dental/Vision coverage

Tuition assistance

Employee discounts

Descripción de la vacante

Michaels in Matthews, NC is seeking a Sales Manager to lead a high-performing store team and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring consistent selling behaviors, brand standards, and daily execution to drive sales.

The role emphasizes coaching, MOD coverage, and omni-channel execution (BOPIS and same-day delivery), while promoting loyalty programs and protection services.

Formación

• 3+ years retail leadership experience.

Responsabilidades

• Lead and coach store team to achieve KPIs and customer satisfaction.
• Oversee front-end and service operations with adherence to SOPs.
• Provide MOD coverage and ensure operational continuity.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards Program and protection plan offerings.

Conocimientos

Retail leadership

Customer experience

Coaching

Herramientas

POS Systems

Self-Checkout

Descripción del empleo

Michaels in Matthews, NC is seeking a Sales Manager to lead a high-performing store team and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring consistent selling behaviors, brand standards, and daily execution to drive sales.

The role emphasizes coaching, MOD coverage, and omni-channel execution (BOPIS and same-day delivery), while promoting loyalty programs and protection services.