Omni-Channel Retail Sales Leader

Michaels; Braintree (MA); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels is seeking a Sales Manager in the BOS-Braintree, MA area to lead store operations and deliver an engaging customer experience. You will coach a team, uphold SOPs, and drive sales through excellent service and loyalty enrollment. The role requires hands-on leadership during nights, weekends, and early mornings.

The position emphasizes POS accuracy, store conditions, and collaboration across departments to ensure efficient order fulfillment and successful in-store programs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to drive selling behaviors.
• Coach team to improve conversion and customer satisfaction.
• Oversee SOP adherence and company programs.
• Provide MOD coverage and floor leadership.
• Ensure accurate POS and Self-Checkout transactions.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Promote loyalty program enrollment to drive retention.
• Champion protection plans and extended services.

Skills

Retail leadership

Customer experience

Coaching

Sales-driven

Omni-channel

POS familiarity

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager in the BOS-Braintree, MA area to lead store operations and deliver an engaging customer experience. You will coach a team, uphold SOPs, and drive sales through excellent service and loyalty enrollment. The role requires hands-on leadership during nights, weekends, and early mornings.

The position emphasizes POS accuracy, store conditions, and collaboration across departments to ensure efficient order fulfillment and successful in-store programs.