Omni-Channel Customer Service Supervisor

Whole Foods Market; Barnstable (MA); On-site; USD 22,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Access to Team Member perks

Whole Benefits

Job summary

Whole Foods Market seeks a dedicated Supervisor to support Customer Service & E-Commerce programs, leading checkout and delivery/pickup operations at the assigned store. You will optimize safety, quality of online orders, and team productivity while promoting core values and programs.

The role requires guiding Team Members and ensuring adherence to health and safety regulations. Responsibilities include managing capacity, labor utilization, and task execution, while maintaining strong

Qualifications

• Minimum 12 months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes clear expectations balancing in-store service and online orders.
• Monitors customer flow and assigns tasks balancing needs of all customers.
• Seeks awareness of competitors and industry trends.
• Ensures effective response to customer questions/requests.
• Supports relationships with store leadership and partners.
• Fosters teamwork and morale.
• Maintains Team Member safety and security standards.
• Ensures regulatory compliance.
• Coaches and motivates Team Members to sustain high performance.
• Maintains cleanliness and equipment security.
• Identifies process improvements.
• Communicates WFM values and leadership principles.

Skills

Task management

Analytical thinking

Interpersonal skills

Team leadership

Email

Microsoft Office

Tools

Microsoft Office

Email

Job description

Whole Foods Market seeks a dedicated Supervisor to support Customer Service & E-Commerce programs, leading checkout and delivery/pickup operations at the assigned store. You will optimize safety, quality of online orders, and team productivity while promoting core values and programs.

The role requires guiding Team Members and ensuring adherence to health and safety regulations. Responsibilities include managing capacity, labor utilization, and task execution, while maintaining strong