Offsite Service & Warehouse Lead

Graybar; Richmond (VA); Sur place; USD 36 000 - 44 000; Plein temps

Avantages offerts par ce poste

Employee stock ownership plan

Medical, Dental, Vision

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Educational Reimbursement

Résumé du poste

Graybar is seeking a Service Representative Off-Site in Richmond, VA to be a key contact for customers, ensuring total satisfaction and timely resolution of requests. You will drive order entry, pricing, billing, and service coordination while supporting inventory and shipping processes.

The role may include delivery duties, product training, and mentoring new staff, with a focus on teamwork, safety, and customer-first service.

Qualifications

• Minimum 3 years experience required; 4+ years preferred.
• 4 year degree preferred.
• Ability to lift up to 70 pounds and operate warehouse equipment.
• Experience in order entry, pricing, expediting and billing.

Responsabilités

• Take an active role in selling company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives.
• Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance
• Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise
• May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations
• Update knowledge of products through self-study and attending product training classes
• Train new or less experienced representatives
• Assist in developing the orientation program for new employees

Connaissances

Customer service

Communication

Administrative skills

Computer skills

Teamwork

Physical ability

Formation

Four-year degree

Outils

Pallet jacks

Forklifts

Push carts

Inventory control

Description du poste

Graybar is seeking a Service Representative Off-Site in Richmond, VA to be a key contact for customers, ensuring total satisfaction and timely resolution of requests. You will drive order entry, pricing, billing, and service coordination while supporting inventory and shipping processes.

The role may include delivery duties, product training, and mentoring new staff, with a focus on teamwork, safety, and customer-first service.