Office Staff Behavioral Health

GLOBAL OUTREACH TELEREHABILITATION; Fayetteville (NC); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Advancement opportunities

Training & development

Wellness resources

Résumé du poste

Global Outreach Telerehabilitation is a veteran-focused behavioral health practice delivering care via telehealth and in-office visits. We provide individual, family, couples and group therapy, assessments, medication management, and substance use counseling.

The team is small and close-knit, dedicated to quality and making care accessible for veterans. This role supports daily office operations, scheduling, and documentation in a HIPAA-compliant environment.

Qualifications

• At least 1 year of office experience in a medical or healthcare setting.
• Strong organizational skills and attention to detail.
• Professional, courteous phone and customer service skills.
• Comfortable with computers, email, and electronic records.
• Ability to handle sensitive information with discretion.
• Must pass a background check.
• Must complete required HIPAA and CPR training.

Responsabilités

• Support daily front- and back-office operations in a behavioral health setting
• Handle scheduling, client intake paperwork, and phone and email communication
• Process referrals and documents, including online fax
• Maintain accurate, confidential records in our EHR (SimplePractice)
• Assist with file organization, data entry, and compliance documentation
• Support the team in preparing for accreditation and quality reviews
• Follow HIPAA and confidentiality requirements at all times

Connaissances

Organizational skills

Phone and customer service skills

Attention to detail

Computer literacy / EHR familiarity

Discretion with sensitive information

Outils

SimplePractice

EHR systems

Description du poste

Benefits

• Opportunity for advancement
• Training & development
• Wellness resources

About Us

Global Outreach Telerehabilitation is a veteran-focused behavioral health practice serving adults through telehealth and in-office care. Our services include individual, family, couples, and group therapy, assessments, medication management, psychological testing, and substance use counseling. We’re a small, close-knit team committed to quality, compliance, and making care easier to reach for those who served.

What You’ll Do

• Support daily front- and back-office operations in a behavioral health setting
• Handle scheduling, client intake paperwork, and phone and email communication
• Process referrals and documents, including online fax
• Maintain accurate, confidential records in our EHR (SimplePractice)
• Assist with file organization, data entry, and compliance documentation
• Support the team in preparing for accreditation and quality reviews
• Follow HIPAA and confidentiality requirements at all times

Requirements

• At least 1 year of office experience in a medical or healthcare setting (required)
• Strong organizational skills and attention to detail
• Professional, courteous phone and customer service skills
• Comfortable with computers, email, and electronic records
• Ability to handle sensitive information with discretion
• Must pass a background check
• Must complete required HIPAA and CPR training

Preferred

• Experience in behavioral health or mental health
• Experience with SimplePractice or similar EHR systems
• Familiarity with VA Community Care or insurance referral processes
• Experience working with veterans

Compensation and Benefits

• $15.00–$20.00/hour based on experience
• Consistent weekday daytime schedule, with no nights or weekends