Office Staff Behavioral Health

Global Outreach Telerehabilitation Services, Inc.; Fayetteville (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

Global Outreach Telerehabilitation Services, Inc. is a veteran-focused behavioral health practice providing telehealth and in-office care to adults.

This role supports daily front- and back-office operations in a behavioral health setting. You will handle scheduling, client intake paperwork, and communication; process referrals and documents including online fax; maintain confidential records in SimplePractice.

Qualifications

• At least 1 year of office experience in a medical or healthcare setting.
• Strong organizational skills and attention to detail.
• Professional, courteous phone and customer service skills.
• Comfortable with computers, email, and electronic records.
• Ability to handle sensitive information with discretion.
• Must pass a background check.
• Must complete required HIPAA and CPR training.

Responsibilities

• Support daily front- and back-office operations in a behavioral health setting.
• Handle scheduling, client intake paperwork, and phone and email communication.
• Process referrals and documents, including online fax.
• Maintain accurate, confidential records in our EHR (SimplePractice).
• Assist with file organization, data entry, and compliance documentation.
• Support the team in preparing for accreditation and quality reviews.
• Follow HIPAA and confidentiality requirements at all times.

Skills

Organizational skills

Attention to detail

Phone & customer service

Computer literacy

Discretion with sensitive information

Background check

HIPAA training

CPR training

Tools

SimplePractice

Job description

About Us

Global Outreach Telerehabilitation is a veteran-focused behavioral health practice serving adults through telehealth and in-office care. Our services include individual, family, couples, and group therapy, assessments, medication management, psychological testing, and substance use counseling. We’re a small, close-knit team committed to quality, compliance, and making care easier to reach for those who served.

Benefits:

• Opportunity for advancement


• Training & development


• Wellness resources

About Us

Global Outreach Telerehabilitation is a veteran-focused behavioral health practice serving adults through telehealth and in-office care. Our services include individual, family, couples, and group therapy, assessments, medication management, psychological testing, and substance use counseling. We’re a small, close-knit team committed to quality, compliance, and making care easier to reach for those who served.

What You’ll Do

• Support daily front- and back-office operations in a behavioral health setting


• Handle scheduling, client intake paperwork, and phone and email communication


• Process referrals and documents, including online fax


• Maintain accurate, confidential records in our EHR (SimplePractice)


• Assist with file organization, data entry, and compliance documentation


• Support the team in preparing for accreditation and quality reviews


• Follow HIPAA and confidentiality requirements at all times

Requirements

• At least 1 year of office experience in a medical or healthcare setting (required)


• Strong organizational skills and attention to detail


• Professional, courteous phone and customer service skills


• Comfortable with computers, email, and electronic records


• Ability to handle sensitive information with discretion


• Must pass a background check


• Must complete required HIPAA and CPR training

Preferred

• Experience in behavioral health or mental health


• Experience with SimplePractice or similar EHR systems


• Familiarity with VA Community Care or insurance referral processes


• Experience working with veterans

Compensation and Benefits

• $15.00–$20.00/hour based on experience


• Consistent weekday daytime schedule, with no nights or weekends