Behavioral Health Virtual Assistant

Winning Assistants, Inc.; United States; Remote; USD 7,000 - 8,000; Full time

Benefits offered by this job

Dedicated HR & Contractor Support Team

Premium VPN Access (Optional)

HIPAA & Cybersecurity Training + Certification (Provided)

Top 1% VA Performance Training

Client-Approved U.S. Holidays

Client-Approved Paid or Unpaid Time Off

Job summary

Winning Assistants is seeking a Behavioral Health Virtual Assistant to provide compassionate support and manage patient communications. The role includes answering calls, scheduling appointments, and handling sensitive patient interactions.

The ideal candidate has strong communication skills, a year of experience in a related field, and is tech-savvy. This full-time role operates Monday to Friday, and offers hourly pay of $5–$6. Optional contractor perks include support resources and performance training.

Qualifications

• At least 1 year of experience in a behavioral health or medical administrative role preferred.
• Comfortable handling emotionally sensitive patient interactions.
• Highly organized with strong attention to detail.

Responsibilities

• Answer inbound calls and serve as the virtual front desk/receptionist.
• Assist patients with scheduling, inquiries, and follow-ups.
• Collect and manage patient insurance information accurately.

Skills

Strong phone communication

Customer service skills

Tech-savvy

Multitasking

Tools

SimplePractice EHR

Reliable laptop or desktop

Noise-canceling headset

Webcam

Job description

Job Title: Behavioral Health Virtual Assistant

Job Code: DHC-TNC

Position Type: Full-Time

Working Hours: Monday to Friday, 8:00 AM – 5:00 PM CDT (Central Daylight Time)

Salary Rate: $5–$6/hour

Job Responsibilities:

• Answer inbound calls and serve as the virtual front desk/receptionist
• Professionally assist patients with scheduling, inquiries, and follow-ups
• Build rapport with patients and provide compassionate support
• Handle sensitive conversations with empathy and professionalism
• Schedule, confirm, and reschedule appointments
• Conduct patient intake and gather necessary demographic and insurance information
• Send and manage new patient paperwork before appointments
• Follow up with no-show patients and assist with rescheduling
• Collect and process insurance information accurately
• Manage co-pay collection and monitor credit card status
• Coordinate with billers regarding prior authorizations
• Follow up on outstanding balances and collections
• Assist patients in setting up payment plans when needed
• Ensure clinical notes are completed and signed by providers
• Assist with onboarding new providers into systems and workflows
• Maintain organized and accurate records in the EHR system
• Manage email communications and administrative tasks as needed
• Maintain confidentiality and HIPAA compliance at all times

Qualifications:

• At least 1 year of experience in a behavioral health, mental health, or medical administrative role preferred
• Experience with SimplePractice EHR strongly preferred
• Strong phone communication and customer service skills
• Comfortable handling emotionally sensitive patient interactions
• Tech-savvy and able to quickly learn systems and workflows
• Highly organized with strong attention to detail
• Ability to multitask and work independently in a remote setting
• Experience with insurance verification, co-pay collection, and prior authorization coordination is a plus

Basic Requirements:

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements:

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Optional Contractor Perks:

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.