Behavioral Health Office Manager – Scheduling & Staff Leadership

Beyond Expectation, LLC; Las Vegas (NV); On-site; USD 30,000 - 39,000; Full time

Job summary

Beyond Expectation – Psychological Services in Las Vegas is seeking a proactive Office Manager to lead daily administrative operations, maximize provider schedules, and ensure responsive patient intake and office support across all six operating days.

This in-office, full-time role requires medical-office operations experience and supervisory skills to maintain HIPAA-conscious practices while using SimplePractice for scheduling and reporting.

Qualifications

• Two+ years in medical-office, scheduling, or healthcare operations.
• Direct experience supervising front-office or scheduling staff.
• Experience managing high-volume scheduling and multiple provider calendars.
• Strong leadership, organization, communication, and problem-solving skills.
• Knowledge of Medicare, Medicaid, and patient-billing basics.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead front-office staff, workflows, training, accountability, and coverage.
• Maintain coverage Monday–Saturday from opening to closing.
• Monitor provider schedules daily; fill cancellations and slots.
• Maintain waitlists; improve provider utilization and access.
• Oversee inquiry, intake, scheduling, portal, and appointment requests.
• Track no-shows, cancellations, and scheduling efficiency.
• Coordinate insurance verification and billing-support workflows.
• Resolve patient, provider, staff concerns promptly.
• Maintain supplies, equipment, records, and HIPAA-conscious office.
• Use SimplePractice or similar EHR for scheduling and reporting.

Skills

Leadership

Front-office supervision

Scheduling

Project management

Communication

HIPAA compliance

Tools

SimplePractice

CPT-based scheduling

Job description

This is an in-office leadership position—not an entry-level administrative or remote role. Medical or behavioral-health office operations experience and staff-supervision experience are required.

PRIORITY OPENING: Office Manager – Behavioral Health Operations & Scheduling

Las Vegas, Nevada | In Office | Full-Time | $22–$28 per hour

Beyond Expectation – Psychological Services is seeking a proactive Office Manager to lead daily administrative operations, keep provider schedules full, and ensure responsive patient intake and office support across all six operating days.

Primary responsibilities:

• Lead front-office staff, workflow, training, accountability, and coverage
• Maintain Monday–Saturday office-support coverage from opening through closing
• Monitor provider schedules daily and actively fill cancellations and open slots
• Maintain waitlists and improve provider utilization and patient access
• Oversee inquiry, intake, scheduling, portal, and appointment-request workflows
• Track no-shows, cancellations, schedule efficiency, and operational performance
• Coordinate insurance-verification and billing-support workflows
• Resolve patient, provider, and staff concerns promptly and professionally
• Maintain organized supplies, equipment, records, and a HIPAA-conscious office environment
• Use SimplePractice or a comparable EHR for scheduling, tracking, and reporting

Required qualifications:

• At least two years of medical-office, scheduling, or healthcare-operations experience
• Direct experience supervising front-office or scheduling staff
• Experience managing high-volume scheduling and multiple provider calendars
• Strong leadership, organization, communication, and problem-solving skills
• Working knowledge of Medicare, Medicaid, commercial insurance, and patient-billing basics
• Ability to manage competing priorities in a fast-paced environment

Preferred:

• Mental or behavioral health practice experience
• Front-office supervision or office-management experience
• SimplePractice experience and familiarity with CPT-based scheduling

Schedule and compensation:

• Full-time, in-office position
• Ability to ensure office-support coverage Monday through Saturday
• $22–$28 per hour based on experience
• Growth opportunity in an expanding multidisciplinary practice