Administration VE Coordinator – Veterans Engagement

Citizens Behavioral Health; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance and Benefit Options

Paid Time Off and Paid Holidays

Continuing Education Support

Professional Development Opportunities

Job summary

Citizens Behavioral Health in Raleigh, NC is seeking an Administration VE Coordinator to support day-to-day operations and strengthen Veterans Engagement initiatives. This role will manage client intake, scheduling, and records, while coordinating veteran referrals and resources with clinical staff and community partners.

You will ensure confidentiality, organize workflows, and support events and programs that connect veterans to care.

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s Degree in Healthcare Administration, Social Work, Psychology, or related field preferred.
• Minimum 2 years of administrative, coordination, or healthcare support experience.
• Proficiency with Microsoft Office, Google Workspace, and electronic record systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to professionalism, confidentiality, and excellent client service.

Responsibilities

• Manage client intake processes, scheduling, attendance tracking, and discharge coordination.
• Maintain accurate client records and assist with documentation management.
• Coordinate room assignments, program schedules, and daily operational needs.
• Answer incoming calls, assist visitors, and provide excellent customer service.
• Support efficient communication between clients, staff, and community partners.
• Serve as a primary contact for veteran referrals and community outreach efforts.
• Assist veterans in accessing available resources and support services.
• Coordinate communication with veteran-focused organizations and referral partners.
• Track participation and engagement activities for reporting purposes.
• Support veteran-focused events, educational programs, and community initiatives.
• Maintain confidentiality and privacy standards for all records and communications.
• Assist with audit preparation, document organization, and record maintenance.
• Monitor staff credential records, training documentation, and renewal schedules.
• Support administrative tasks related to insurance verification and billing coordination.
• Assist leadership with reports, meeting preparation, and special projects.
• Order office and program supplies as needed.
• Maintain organized administrative systems and workflows.
• Help create a welcoming and professional environment for clients and visitors.

Skills

Organizational skills

Communication

Problem-solving

Multitasking

Education

High School Diploma or GED

Associate/Bachelor's degree in Healthcare Admin/ Social Work/ Psychology

Tools

Microsoft Office

Google Workspace

Electronic Health Records

Job description

Administration VE Coordinator – Veterans Engagement

Citizens Behavioral Health provides compassionate behavioral health services through our Day Program and outpatient treatment programs. We are committed to supporting adults facing mental health and substance use challenges while fostering a welcoming and supportive environment for clients, families, and community partners.

We are seeking a highly organized and motivated Administration VE Coordinator to support daily operations while helping strengthen our Veterans Engagement initiatives. This role is ideal for someone who enjoys administrative work, client interaction, community outreach, and making a meaningful impact within a growing healthcare organization.

Position Summary

The Administration VE Coordinator serves as a key administrative and operational support team member, helping ensure smooth program operations, accurate record management, client scheduling, and veteran outreach efforts. This position works closely with clinical staff, leadership, referral partners, and veterans to support quality services and positive client experiences.

Key Responsibilities

Program Administration & Operations

• Manage client intake processes, scheduling, attendance tracking, and discharge coordination.
• Maintain accurate client records and assist with documentation management.
• Coordinate room assignments, program schedules, and daily operational needs.
• Answer incoming calls, assist visitors, and provide excellent customer service.
• Support efficient communication between clients, staff, and community partners.

Veterans Engagement Coordination

• Serve as a primary contact for veteran referrals and community outreach efforts.
• Assist veterans in accessing available resources and support services.
• Coordinate communication with veteran-focused organizations and referral partners.
• Track participation and engagement activities for reporting purposes.
• Support veteran-focused events, educational programs, and community initiatives.

Compliance & Records Management

• Maintain confidentiality and privacy standards for all records and communications.
• Assist with audit preparation, document organization, and record maintenance.
• Monitor staff credential records, training documentation, and renewal schedules.
• Support administrative tasks related to insurance verification and billing coordination.

Administrative Support

• Assist leadership with reports, meeting preparation, and special projects.
• Order office and program supplies as needed.
• Maintain organized administrative systems and workflows.
• Help create a welcoming and professional environment for clients and visitors.

Required Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s Degree in Healthcare Administration, Social Work, Psychology, or a related field preferred.
• Minimum 2 years of administrative, coordination, or healthcare support experience.
• Proficiency with Microsoft Office, Google Workspace, and electronic record systems.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to professionalism, confidentiality, and excellent client service.

Preferred Qualifications

• Experience working with veterans, military families, or veteran-focused programs.
• Knowledge of behavioral health or healthcare administrative processes.
• Experience with client records, scheduling systems, or electronic health records.
• Relevant certifications or professional credentials.
• Health Insurance and Benefit Options
• Paid Time Off and Paid Holidays
• Continuing Education Support
• Professional Development Opportunities

Work Schedule

• Monday – Friday
• Day Program Operating Hours
• Occasional flexibility for community or veteran-focused events

As a member of our team, you will play an important role in supporting behavioral health services and strengthening connections with the veteran community. Your work will directly contribute to improving client experiences, supporting operational excellence, and helping individuals access the care they need.

Citizens Behavioral Health is an Equal Opportunity Employer. We are committed to creating an inclusive workplace that values diversity, respect, and professional growth.