Front Office Receptionist

North American Mental Health Services; Redding (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare provider in mental health is seeking a professional to manage reception duties, coordinate patient care, and handle administrative tasks in a medical office environment. The ideal candidate will have a high school diploma or GED along with a minimum of one year of medical office experience. Proficiency in electronic health records and strong interpersonal skills are essential. This role requires excellent multitasking ability and a customer-service orientation in a fast-paced setting. Join a dedicated team striving for patient care excellence.

Qualifications

• Minimum of one year of experience in a medical office.
• Experience in telehealth coordination or healthcare administration preferred.
• Proficiency in electronic health records and appointment scheduling software.

Responsibilities

• Greet patients and visitors in a professional manner.
• Schedule and confirm patient appointments per clinic protocols.
• Verify insurance eligibility and collect payments.

Skills

Interpersonal skills

Communication skills

Problem-solving mindset

Attention to detail

Customer-service oriented

Education

High school diploma or GED

Tools

Electronic health records (EHR)

Appointment scheduling software

Microsoft Office Suite

Job description

Responsibilities

• Greet patients, visitors, and staff in a professional and welcoming manner.
• Check in/out, schedule, reschedule, cancel and confirm patient appointments in accordance with clinic protocols. Contact patients by phone as necessary to complete job duties.
• Verify insurance eligibility and patient demographic information during check‑in and update records as needed.
• Collect co‑pays and payments, issue receipts, and reconcile daily transactions.
• Answer incoming calls, route messages appropriately, and respond to inquiries regarding appointments, services, and policies.
• Assist with administrative tasks such as scanning documents, data entry, and maintaining office supplies. Scan all documents, upload and label them in patient charts in the Electronic Medical Record (EMR). Check EMR to verify patient information updates as needed.
• Communicate effectively with clinicians, administrative staff, and external providers to coordinate patient care.
• Address patient concerns with professionalism and empathy, escalating issues to the appropriate department when necessary. Document conversations and events with patients regarding issues, needs, or concerns.
• Ensure the reception area is clean, organized, and stocked with necessary materials.
• Coordinate care with psychiatrists, case managers, and other behavioral health professionals to ensure continuity of services. Fill openings throughout the day when openings become available.
• Make sure lobby TV is on and playing video.
• Assist with welfare checks and 51/50 calls.
• Attend all mandatory staff meetings as directed.
• Ensure compliance with HIPAA, ethical, and professional guidelines in all client interactions and documentation.
• Adhere to all organizational policies and procedures related to client care, confidentiality, and professional conduct.

Qualifications

Education

• High school diploma or GED, or one to three months related experience and/or training, or an equivalent combination of education and experience.

Experience

• Minimum of one (1) year of experience in a medical office.
• Previous experience in telehealth coordination, healthcare administration, or patient services preferred.
• Experience in behavioral health or mental health settings preferred.
• Experience working with underserved populations, including Medi‑Cal recipients, at‑risk individuals, and those with severe mental illness, is preferred.

Technical Skills

• Proficiency in electronic health records (EHR) systems and appointment scheduling software.
• Basic knowledge of insurance verification and medical terminology preferred.
• Technical proficiency with video conferencing platforms and Microsoft Office Suite.
• Problem‑solving mindset with the ability to troubleshoot and resolve technical issues efficiently.
• Ability to work independently and collaboratively in a fast‑paced virtual environment.

Soft Skills

• Strong interpersonal and communication skills with the ability to interact effectively with diverse populations. Ability to work both independently and collaboratively within a multidisciplinary team.
• Ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Professional demeanor, excellent problem‑solving skills, and a customer‑service‑oriented attitude.
• Strong organizational, time‑management, and problem‑solving skills.