Office Services Workflow Lead: Streamlined Operations

RR Donnelley; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off

Disability insurance

Life insurance

Job summary

RR Donnelley in New York is seeking a Workflow Coordinator for Office Services to deliver exceptional customer service by coordinating workflow in reprographics, mail, intake, hospitality, facilities, audio/visual, and reception across physical and digital environments.

The role supports other Williams Lea service lines as needed and requires strong attention to detail, teamwork, and the ability to lift up to 50 lbs. Monday–Friday schedule applies.

Qualifications

• High school diploma or equivalent.
• Experience in handling office services, preferably in a legal, banking or large corporate environment.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs.
• Ensure team provides outstanding service to client and builds strong relationships.
• Produce required reports on schedule.
• Read and interpret all requests (emails, phone, in-person).
• Communicate with manager and client on job or deadline issues.
• Maintain quality assurance for efficient workflow and client satisfaction.

Skills

Microsoft Office

Customer service

Problem solving

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Reprographics equipment

Office hardware

Digital equipment

Job description

RR Donnelley in New York is seeking a Workflow Coordinator for Office Services to deliver exceptional customer service by coordinating workflow in reprographics, mail, intake, hospitality, facilities, audio/visual, and reception across physical and digital environments.

The role supports other Williams Lea service lines as needed and requires strong attention to detail, teamwork, and the ability to lift up to 50 lbs. Monday–Friday schedule applies.