Workflow Coordinator – Office Services & Reprographics

RR Donnelley; New York (NY); On-site; USD 77,366,016 - 80,231,424; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employee discounts

Job summary

Williams Lea in New York is seeking a Workflow Coordinator for Office Services to manage reprographics, mail, and general office requests in a fast-paced environment. You will support other service lines, assign staff to tasks, and ensure timely delivery of client projects.

The role requires at least three years in office services, strong Microsoft Office skills, and excellent customer service with attention to detail. Occasional overtime and standing for long periods are possible.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.
• Experience directing workflow to meet fast deadlines.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or high-volume jobs while maintaining service quality.
• Ensure team provides outstanding service to client and build client relationships.
• Escalate operational issues to Supervisor or Manager when needed.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read and interpret requests from emails, phone, in-person.
• Communicate with manager and client on deadlines and issues.
• Maintain quality assurance to ensure efficient workflow and client satisfaction.
• Monitor workflow to ensure timely, accurate completion.
• Adhere to standard operating procedures at all times.
• Train new employees on policies and procedures.

Skills

Customer service

Communication

Problem solving

Attention to detail

Microsoft Office

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail/digital equipment

Job description

Williams Lea in New York is seeking a Workflow Coordinator for Office Services to manage reprographics, mail, and general office requests in a fast-paced environment. You will support other service lines, assign staff to tasks, and ensure timely delivery of client projects.

The role requires at least three years in office services, strong Microsoft Office skills, and excellent customer service with attention to detail. Occasional overtime and standing for long periods are possible.