Client-Facing Office Services & Hospitality Coordinator

RR Donnelley; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley is seeking a Hospitality Coordinator for Office Services in Chicago. The role focuses on coordinating workflow in reprographics, mail, intake, hospitality, and facilities, with a Monday–Friday 8:00am–5:00pm schedule.

You will support back-office services and other Williams Lea lines as needed, handling client communications, reporting, and quality assurance to ensure timely, accurate outputs while maintaining professional service standards.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services.
• Proficient in Microsoft Office.
• Experience with mail, reprographics, or admin support services.
• Strong communication and attention to detail.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or complex jobs with high volumes of requests.
• Ensure the team provides outstanding service to the client and build strong relationships.
• Escalate operational problems to Lead, Supervisor or Manager.
• Produce required reports on schedule and maintain logs.
• Provide job intake services as prescribed by manager and read/interpret all requests.

Skills

Customer service

Office administration

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail systems

Office hardware

Job description

RR Donnelley is seeking a Hospitality Coordinator for Office Services in Chicago. The role focuses on coordinating workflow in reprographics, mail, intake, hospitality, and facilities, with a Monday–Friday 8:00am–5:00pm schedule.

You will support back-office services and other Williams Lea lines as needed, handling client communications, reporting, and quality assurance to ensure timely, accurate outputs while maintaining professional service standards.