Lead Office Services Associate - Reprographics & Admin Ops

RR Donnelley; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with match

Life insurance

Disability insurance

Parental leave

Adoption assistance

Tuition assistance

Employee discounts

Job summary

RR Donnelley is seeking a Lead Office Services Associate to deliver exceptional client service across reprographics, mail, and back-office support. You will lead a team, direct workflow, and ensure timely, accurate delivery of services in a fast-paced environment.

The role emphasizes coordinating requests, maintaining high-quality standards, and building strong relationships with clients while ensuring compliance with policies and procedures.

Qualifications

• High school diploma or equivalent.
• 3+ years of office services experience in a large corporate environment.
• Experience leading employees and ensuring policy adherence.
• Strong time management and ability to meet deadlines.

Responsibilities

• Lead employee(s) and direct workflow for one or more service lines in reprographics, mail services, intake, hospitality, facilities, AV, reception, expense processing, accounts payable, or other back-office services.
• Time and absence tracking for direct reports and ensure system accuracy and policy compliance.
• Communicate with direct reports, manager and client on deadlines and issues; escalate problems to Supervisor/Manager as needed.
• Interpret client requests, coordinate workflow, prioritize jobs, and delegate duties to associates.
• Ensure the team provides outstanding service and maintains strong client relationships.
• Produce required reports on schedule and support large or complex jobs as needed.
• Follow standard operating procedures and train new employees on policies.

Skills

Leadership

Time management

Communication

Problem solving

Workflow coordination

Team coordination

Self-motivation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RR Donnelley is seeking a Lead Office Services Associate to deliver exceptional client service across reprographics, mail, and back-office support. You will lead a team, direct workflow, and ensure timely, accurate delivery of services in a fast-paced environment.

The role emphasizes coordinating requests, maintaining high-quality standards, and building strong relationships with clients while ensuring compliance with policies and procedures.