Office Services Workflow Lead

RRD; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Tuition assistance

Job summary

RRD is seeking a Workflow Coordinator for Office Services in New York, working Monday to Friday, 11:00am to 8:00pm. You will coordinate team workflow, prioritize jobs, and ensure high-quality service to clients while maintaining strong relationships.

You’ll handle intake, reprographics, mail, hospitality, facilities, AV, and reception tasks and support back-office services as needed. Role requires three years in office services, strong communication, and proficiency with Microsoft Office;

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services, preferably in a legal, banking or large corporate environment.
• Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills required, generally using Microsoft Office.
• Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services.
• Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.
• Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
• Excellent problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests).
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Immediately elevate any operational problems or issues to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person, and forms).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion
• Make sure team follows standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in.

Skills

Customer service

Communication skills

Problem-solving skills

Team coordination

Microsoft Office

Education

High school diploma or equivalent

Tools

Reprographics equipment

Office hardware

Job description

RRD is seeking a Workflow Coordinator for Office Services in New York, working Monday to Friday, 11:00am to 8:00pm. You will coordinate team workflow, prioritize jobs, and ensure high-quality service to clients while maintaining strong relationships.

You’ll handle intake, reprographics, mail, hospitality, facilities, AV, and reception tasks and support back-office services as needed. Role requires three years in office services, strong communication, and proficiency with Microsoft Office;