Office Services Workflow Lead

RR Donnelley & Sons; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RR Donnelley & Sons is seeking a Workflow Coordinator for Office Services in Boston. You will coordinate workflow within the team, assign tasks, and ensure exceptional client service in reprographics and mail services.

This role requires three years of office services experience, strong computer skills, attention to detail, and the ability to work with diverse teams in a fast-paced environment. Shift is 8:00am–5:00pm with potential overtime.

Qualifications

• High school diploma or equivalent.
• Three years' office services experience in a legal, banking or large corporate environment.
• Experience directing workflow to meet deadlines quickly and simultaneously.
• Intermediate Microsoft Office skills.
• Familiar with mail, reprographics, or related administrative support services.
• Excellent verbal and written communication.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and confidential documents and information.
• Ability to interact with multi-functional and diverse backgrounds in a fast-paced environment.
• Self-motivated with a positive can-do attitude.

Responsibilities

• Coordinate workflow within the team and delegate duties.
• Assist with large or complex jobs and high volumes.
• Provide outstanding service and build client relationships.
• Escalate operational problems to supervisor.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person).
• Communicate with manager and client on deadlines.
• Conduct quality assurance to maintain efficient workflow.
• Monitor workflow to ensure timely, accurate completion.
• Train new employees on policies and procedures.
• Load copiers with paper and toner.
• Maintain logs and reporting documentation.
• Support additional duties like conference room setup, mail, and visitor check-in.

Skills

Customer service

Microsoft Office

Attention to detail

Problem solving

Team coordination

Education

High school diploma or equivalent

Tools

Reprographics equipment

Copiers & mail equipment

Job description

RR Donnelley & Sons is seeking a Workflow Coordinator for Office Services in Boston. You will coordinate workflow within the team, assign tasks, and ensure exceptional client service in reprographics and mail services.

This role requires three years of office services experience, strong computer skills, attention to detail, and the ability to work with diverse teams in a fast-paced environment. Shift is 8:00am–5:00pm with potential overtime.