Client-Facing Office Services Concierge

RR Donnelley & Sons; Chicago (IL); On-site; USD 65,904,000 - 71,635,000; Full time

Job summary

RR Donnelley & Sons is seeking a Hospitality Coordinator for Office Services to deliver outstanding client service by coordinating workflows in reprographics, mail, intake, hospitality, facilities, AV, and reception across client sites.

The role supports other Williams Lea service lines as needed, including expense processing and back-office tasks. Strong organizational and communication skills are essential, with the ability to lift up to 50 lbs and work Monday–Friday.

Qualifications

• High school diploma or equivalent.
• Minimum of three years' experience in office services in a legal, banking or large corporate environment.
• Experience directing workflow to meet deadlines occurring quickly and simultaneously.
• Intermediate Microsoft Office skills.
• Familiar with mail, reprographics, or other administrative support services.
• Strong customer service and communication skills.
• Attention to detail with emphasis on accuracy.
• Ability to lift up to 50 lbs.
• Professional demeanor and ethics.
• Independent decision-making and problem-solving ability.

Responsibilities

• Coordinate workflow within the team and delegate duties.
• Assist the team with large or high-volume requests.
• Ensure outstanding client service and build strong relationships.
• Elevate operational problems to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret, and understand requests from emails, phone, in-person, and forms.
• Communicate with manager and client on deadlines and issues.
• Conduct quality assurance to maintain efficient workflow and client satisfaction.
• Monitor workflow to ensure timely completion of jobs.
• Assess incoming requests to select best equipment/resources.
• Follow standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner.
• Maintain logs and reporting documentation.
• Other duties may include conference room setup, mail/messenger, food/beverage services.

Skills

Microsoft Office

Customer service

Communication

Attention to detail

Problem-solving

Team coordination

Multitasking

Adaptability

Education

High school diploma or equivalent

Tools

Reprographics equipment

Office hardware/software

Job description

RR Donnelley & Sons is seeking a Hospitality Coordinator for Office Services to deliver outstanding client service by coordinating workflows in reprographics, mail, intake, hospitality, facilities, AV, and reception across client sites.

The role supports other Williams Lea service lines as needed, including expense processing and back-office tasks. Strong organizational and communication skills are essential, with the ability to lift up to 50 lbs and work Monday–Friday.