Office Services Supervisor - Client Operations Lead

RR Donnelley & Sons; West Palm Beach (FL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

RR Donnelley & Sons is seeking an Office Service Supervisor to lead a team in delivering outstanding client service on a Monday–Friday schedule. The role emphasizes effective supervision, timekeeping accuracy, and proactive problem resolution to support cost-efficient operations.

The position requires a Bachelor's degree or equivalent experience and several years in customer service, with strong MS Office skills and familiarity with reprographics.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 3+ years in a customer service environment preferred (legal/financial services background beneficial).
• Experience in office support including administrative, facilities, hospitality, reception, reprographics and mailroom is expected.

Responsibilities

• Ensure team provides outstanding service to client and maintains strong relationships.
• Manage timekeeping for direct reports and ensure policy compliance.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through efficient use of labor and resources.
• Resolve operational problems promptly and produce reports on schedule.
• Coordinate workflow within the team and delegate duties.
• Balance daily tasks with mail volume, reprographics, conference room setup, and vendor management.
• Monitor workflow to ensure timely completion and accuracy.
• Train new employees on policies and procedures.

Skills

Customer service

Time management

Communication skills

MS Office (Word/Excel)

Education

Bachelor's degree or equivalent experience

Tools

MS Office PowerPoint

Reprographics equipment

Job description

RR Donnelley & Sons is seeking an Office Service Supervisor to lead a team in delivering outstanding client service on a Monday–Friday schedule. The role emphasizes effective supervision, timekeeping accuracy, and proactive problem resolution to support cost-efficient operations.

The position requires a Bachelor's degree or equivalent experience and several years in customer service, with strong MS Office skills and familiarity with reprographics.