Workflow Coordinator: Client Services & Operations

RR Donnelley & Sons; Los Angeles (CA); On-site; USD 28,413 - 40,467; Full time

Job summary

RR Donnelley & Sons in Los Angeles seeks a capable Operations Coordinator to manage team workflow, assist with high-volume jobs, and maintain client relations. The role emphasizes timely delivery, accuracy, and adherence to procedures in a fast-paced environment.

The ideal candidate has 3+ years in office services, strong Microsoft Office skills, and excellent communication. This on-site position offers opportunities to support multiple client projects and contribute to service quality.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years' experience in office services in a legal, banking, or large corporate environment.
• Experience directing workflow to meet fast, concurrent deadlines.
• Intermediate Microsoft Office skills.
• Familiar with mail, reprographics, or other administrative support services.
• Excellent verbal and written communication with clients and team members.

Responsibilities

• Coordinate team workflow and prioritize jobs.
• Assist team with large or complex jobs and high volume requests.
• Maintain outstanding client service and build strong relationships.
• Elevate operational problems to Lead, Supervisor, or Manager.
• Produce required reports on schedule.
• Handle job intake and interpret requests accurately.
• Communicate with manager and client about deadlines and issues.
• Direct QA processes to ensure efficiency and client satisfaction.
• Monitor workflows to meet deadlines and accuracy.
• Assess incoming requests to allocate resources effectively.
• Ensure adherence to SOPs and train new employees.
• Load copiers with paper and toner and maintain logs.

Skills

Microsoft Office

Customer service

Communication skills

Problem-solving

Team coordination

Self-motivation

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail handling

Office hardware

Phone systems

Job description

RR Donnelley & Sons in Los Angeles seeks a capable Operations Coordinator to manage team workflow, assist with high-volume jobs, and maintain client relations. The role emphasizes timely delivery, accuracy, and adherence to procedures in a fast-paced environment.

The ideal candidate has 3+ years in office services, strong Microsoft Office skills, and excellent communication. This on-site position offers opportunities to support multiple client projects and contribute to service quality.