Office Services Specialist — Reprographics & Mail Support

RRD Company; Santa Monica (CA); In loco; USD 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Parental leave

Adoption assistance

Tuition assistance

Employee discounts

Descrizione del lavoro

RRD Company in Santa Monica is seeking an Office Service Associate to support daily back office services, including reprographics, mail, and intake tasks. You will work with clients and teams to ensure timely delivery, accuracy, and quality of service.

The role requires reliable, detail-oriented individuals who can follow procedures, meet deadlines, lift up to 50 lbs, and communicate effectively with supervisors and clients.

Competenze

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain and enhance customer relationships.

Mansioni

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Conoscenze

Customer service

Communication

Multitasking

Attention to detail

Formazione

High school diploma

Strumenti

Reprographics equipment

Mail equipment

Digital reprographics

Descrizione del lavoro

RRD Company in Santa Monica is seeking an Office Service Associate to support daily back office services, including reprographics, mail, and intake tasks. You will work with clients and teams to ensure timely delivery, accuracy, and quality of service.

The role requires reliable, detail-oriented individuals who can follow procedures, meet deadlines, lift up to 50 lbs, and communicate effectively with supervisors and clients.