Office Services Specialist - Repro & Mail

RR Donnelley; Santa Monica (CA); Presencial; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

401(k) match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Descripción de la vacante

RR Donnelley in Santa Monica is seeking an Office Service Associate to support daily back-office services for our client teams, including reprographics, mail and intake functions in physical and digital environments. You will follow established procedures, meet deadlines, and communicate with supervisors and clients.

The role requires lifting up to 50 lbs, attention to detail, and strong customer-service skills.

Formación

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsabilidades

• Perform office services, including reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Conocimientos

Customer service

Communication skills

Teamwork

Attention to detail

Time management

Self-motivated

Educación

High school diploma or equivalent

Herramientas

Mail equipment

Phone system

Email client

Reprographics equipment

Descripción del empleo

RR Donnelley in Santa Monica is seeking an Office Service Associate to support daily back-office services for our client teams, including reprographics, mail and intake functions in physical and digital environments. You will follow established procedures, meet deadlines, and communicate with supervisors and clients.

The role requires lifting up to 50 lbs, attention to detail, and strong customer-service skills.