Back Office & Repro Graphics Specialist

RRD; Houston (TX); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Disability insurance

Parental leave

Adoption assistance

Tuition assistance

Employee discounts

Job summary

RRD is seeking an Office Service Associate to provide daily back office services for our client and teams, including reprographics, mail, and intake. You will support hospitality, facilities, and reception tasks as needed, following established procedures and ensuring timely work.

Requirements: high school diploma or equivalent and about 1 year in office services; proficiency with mail and reprographics equipment; strong customer service and the ability to meet deadlines.

Qualifications

• High school diploma or equivalent.
• Approximately 1 year of office services experience preferred.
• Proficient with mail, phone, email, digital reprographics and mail equipment.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills to build and maintain relationships.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform office services including reprographics, mail, and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs regularly.
• Prioritize workflow and perform quality assurance on own and others' work.
• Load machines with paper, toner, and supplies.
• Answer calls, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to company and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service skills

Communication skills

Attention to detail

Team player

Meet deadlines

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Phone system

Email handling

Job description

RRD is seeking an Office Service Associate to provide daily back office services for our client and teams, including reprographics, mail, and intake. You will support hospitality, facilities, and reception tasks as needed, following established procedures and ensuring timely work.

Requirements: high school diploma or equivalent and about 1 year in office services; proficiency with mail and reprographics equipment; strong customer service and the ability to meet deadlines.