Back-Office Services Pro: Mail & Repro

RR Donnelley & Sons; Houston (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

RR Donnelley & Sons is seeking an Office Services Associate to support daily back office functions, including reprographics and mail services, for our client teams. Schedule: Monday–Friday, 8:00am–5:00pm, with duties spanning hospitality, facilities, and reception support as needed.

Responsibilities include logging work, ticket accuracy, job execution per procedures, deadline adherence, and customer communication.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Mail equipment

Phone system

Email system

Reprographics equipment

Job description

RR Donnelley & Sons is seeking an Office Services Associate to support daily back office functions, including reprographics and mail services, for our client teams. Schedule: Monday–Friday, 8:00am–5:00pm, with duties spanning hospitality, facilities, and reception support as needed.

Responsibilities include logging work, ticket accuracy, job execution per procedures, deadline adherence, and customer communication.