Office Services Lead - Reprographics & Client Experience

RR Donnelley; Palo Alto (CA); Sur place; USD 29 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Résumé du poste

RR Donnelley is seeking an Office Services Lead to oversee day-to-day office services operations within a leading law firm. You’ll supervise 3–5 employees, directing workflow across reprographics, reception, mail, hospitality, and general office support in a fast-paced, client‑facing environment.

The ideal candidate will have supervisory experience, strong communication, and hands‑on leadership to develop people, improve processes, and deliver an exceptional workplace experience.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment.
• Experience leading employees in areas of process and policy adherence, and time and absence tracking.
• Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills required, generally using Microsoft Office.

Responsabilités

• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• Communicate with direct reports, manager and client on job or deadline issues
• Immediately elevate operational problems or issues to Supervisor or Manager
• Handle client concerns and be able to problem‑solve resolutions in accordance with policies and procedures
• Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• Ensure team provides outstanding service to client, while building strong customer relationships
• Produce required reports on schedule
• Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• Assess incoming requests selecting the best equipment and/or resources for successful completion
• Make sure team follows standard operating procedures
• Train new employees on policies and procedures
• Load copiers with paper and toner as needed
• Maintain all logs and reporting documentation as required
• Additional duties may include client or manager requests, such as setting‑up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check‑in, support large or complex projects, immediate client requests, etc.
• Must be able to lift up to 50 lbs. on a regular basis
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner

Connaissances

Leadership

Time management

Communication

Problem solving

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

RR Donnelley is seeking an Office Services Lead to oversee day-to-day office services operations within a leading law firm. You’ll supervise 3–5 employees, directing workflow across reprographics, reception, mail, hospitality, and general office support in a fast-paced, client‑facing environment.

The ideal candidate will have supervisory experience, strong communication, and hands‑on leadership to develop people, improve processes, and deliver an exceptional workplace experience.