Legal Office Services Supervisor

SmartRecruiters, Inc.; Palo Alto (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid time off

Job summary

RRD, a leading provider of marketing, packaging, print, and business services, seeks an organized Office Services Lead for a law firm site. You will supervise 3–5 staff, manage reprographics, reception, mail, hospitality, and office support while upholding service excellence.

The ideal candidate has supervisory experience, strong communication skills, and a hands-on approach to developing people, improving processes, and delivering an exceptional workplace experience in a fast-paced,

Qualifications

• Must have 3+ years in office services preferably in a legal or large corporate environment.
• Experience leading employees in process and policy adherence and time/absence tracking.
• Able to curate workflows to meet fast deadlines with multiple requests.
• Proficient in Microsoft Office and general office software/equipment.
• Strong written and verbal communication, client-facing professionalism.

Responsibilities

• Lead a team of 3–5 employees and direct workflow across reprographics, reception, mail services, hospitality, and general office support.
• Monitor timekeeping and attendance; ensure system accuracy and policy compliance.
• Communicate with staff, manager, and clients on deadlines and issues; escalate problems when needed.
• Manage client concerns and solve problems per policies; ensure outstanding service.
• Coordinate job intake, assign tasks, prioritize work, and delegate duties.
• Maintain client relationships and produce regular reports; support large or complex projects.
• Train new employees on policies and procedures; uphold SOPs.

Skills

Leadership

Supervisory experience

Communication skills

Time management

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Office equipment

Job description

RRD, a leading provider of marketing, packaging, print, and business services, seeks an organized Office Services Lead for a law firm site. You will supervise 3–5 staff, manage reprographics, reception, mail, hospitality, and office support while upholding service excellence.

The ideal candidate has supervisory experience, strong communication skills, and a hands-on approach to developing people, improving processes, and delivering an exceptional workplace experience in a fast-paced,