Office Services Team Lead - Client Support & Ops

RRD; Washington (District of Columbia); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Tuition assistance

Parental leave

Job summary

RRD in Washington, DC is seeking a Lead Office Services Associate to supervise service lines including reprographics, mail, and administrative support. You will direct workflow, ensure timely delivery, and uphold client satisfaction.

The role requires 3+ years in office services, strong leadership, and proficiency with Microsoft Office. Expect on-site duties, daily scheduling, and collaboration with multiple teams to maintain high service levels.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 3 years’ experience in office services in a legal, banking or large corporate environment.
• Experience leading employees and ensuring policy adherence, timekeeping and workflow.
• Ability to interpret client requests and coordinate team workflow to meet deadlines.
• Strong communication skills and professional demeanor.

Responsibilities

• Lead time and attendance for direct reports and ensure accurate system records.
• Communicate with team, manager, and client on job deadlines and issues.
• Elevate operational problems to Supervisor or Manager as needed.
• Address client concerns and resolve per policies and procedures.
• Interpret intake requests and delegate tasks to associates to prioritize work.
• Ensure exceptional client service while building strong relationships.
• Produce scheduled reports and assist with large or complex jobs.
• Oversee quality assurance to maintain efficiency and client satisfaction.
• Monitor workflow to meet deadlines and optimize throughput.
• Select appropriate equipment/resources for incoming requests and ensure SOP compliance.
• Train new employees on policies and procedures.
• Support conference room setups with A/V equipment and furniture as needed.
• Maintain logs and reporting documentation; handle multiple tasks.
• Comply with client site policies and cost-efficiency practices.

Skills

Team leadership

Time & absence tracking

Problem solving

Communication (verbal/written)

Attention to detail

Independent decision making

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD in Washington, DC is seeking a Lead Office Services Associate to supervise service lines including reprographics, mail, and administrative support. You will direct workflow, ensure timely delivery, and uphold client satisfaction.

The role requires 3+ years in office services, strong leadership, and proficiency with Microsoft Office. Expect on-site duties, daily scheduling, and collaboration with multiple teams to maintain high service levels.