Office Services Team Lead (Repro & Admin)

RRD; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

RRD in Dallas is seeking a Lead Office Services Associate to deliver exceptional client service across reprographics, mail, intake, hospitality, and back-office support. You will supervise one or more service lines, guide workflow, and ensure timely completion of tasks.

Responsibilities include time and absence tracking, coordinating with managers and clients, escalating issues, intake and prioritization of requests, maintaining quality assurance, producing reports, and training new staff.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment.
• Experience leading employees in areas of process and policy adherence, and time and absence tracking.
• Experience curating workflow to meet deadlines occurring quickly and simultaneously.

Responsibilities

• Lead timekeeping and absence for direct reports and ensure accuracy.
• Communicate with direct reports, manager and client on deadlines and issues.
• Escalate operational problems to supervisors or managers.
• Handle client concerns and resolve issues per policies.
• Intake and prioritize client requests, coordinate team workflow, delegate duties.
• Ensure the team provides outstanding service and maintains client relationships.
• Produce reports on schedule and oversee QA for efficient workflow.
• Train new employees on policies and procedures.

Skills

Leadership

Time management

Communication

Problem solving

Attention to detail

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

RRD in Dallas is seeking a Lead Office Services Associate to deliver exceptional client service across reprographics, mail, intake, hospitality, and back-office support. You will supervise one or more service lines, guide workflow, and ensure timely completion of tasks.

Responsibilities include time and absence tracking, coordinating with managers and clients, escalating issues, intake and prioritization of requests, maintaining quality assurance, producing reports, and training new staff.