Office Services Lead - Reprographics & Reception

RRD; Palo Alto (CA); In loco; USD 2.828.000 - 3.954.000; Tempo pieno

Descrizione del lavoro

RRD is seeking an Office Services Lead in Palo Alto to oversee day-to-day office services operations within a leading law firm. You will lead a team of 3-5, directing workflow across reprographics, reception, mail services, hospitality, and general office support.

Experience with MFDs and printing is required, and you will ensure service excellence while building strong relationships with clients and team members.

Competenze

• Supervisory experience in office services or similar environment.
• Experience with timekeeping policies and procedures.
• Experience handling multiple requests and meeting deadlines.

Mansioni

• Lead a team of 3-5 employees and direct workflow across reprographics, reception, mail, hospitality and general office support.
• Ensure time and absence tracking accuracy and policy compliance for direct reports.
• Maintain client relationships and deliver outstanding service.
• Coordinate job intake and prioritize workload, delegating duties to team members.
• Prepare reports on schedule and train new staff on policies and procedures.
• Oversee quality assurance, monitor workflow, and resolve issues with supervisors/managers as needed.
• Set up conference rooms with AV equipment and manage mail/messenger services when required.
• Lift up to 50 lbs and adhere to client site policies and company standards.

Conoscenze

Leadership

Client relations

Time management

Problem solving

Communication

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

RRD is seeking an Office Services Lead in Palo Alto to oversee day-to-day office services operations within a leading law firm. You will lead a team of 3-5, directing workflow across reprographics, reception, mail services, hospitality, and general office support.

Experience with MFDs and printing is required, and you will ensure service excellence while building strong relationships with clients and team members.