Office Services Lead: Client Service & Operations

RR Donnelley (RRD); Miami (FL); On-site; USD 49,000 - 71,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave and adoption assistance

Tuition assistance

Job summary

RR Donnelley (RRD) is seeking an Office Service Supervisor in Miami, FL to lead daily operations, manage a team, and coordinate client service in a fast-paced environment. The role emphasizes building customer relationships, ensuring accurate timekeeping, reporting, and efficient workflow, while aligning with client requirements and company policies.

Candidates should have a bachelor’s degree and several years of customer service/office operations experience, plus MS Office proficiency.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in a customer service environment; legal or financial services preferred.
• 3+ years in office support including administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations and reprographics equipment.
• Proficient in Microsoft Word and Excel; basic PowerPoint.

Responsibilities

• Ensure team provides outstanding service to client and builds strong relationships.
• Conduct time and absence for direct reports and ensure accurate timekeeping.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through efficient use of labor and resources.
• Resolve operational problems or issues promptly.
• Produce required reports on schedule.
• Coordinate workflow within the team and delegate duties.
• Balance day-to-day work with mail volume, reprographics, and vendor management.
• Monitor workflow to ensure timely, accurate completion of jobs.
• Train new employees on policies and procedures.
• Address performance issues and develop team members.

Skills

Customer service

Time management

Leadership

Microsoft Word

Microsoft Excel

Office coordination

Vendor management

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Reprographics equipment

MS Office Suite

Job description

RR Donnelley (RRD) is seeking an Office Service Supervisor in Miami, FL to lead daily operations, manage a team, and coordinate client service in a fast-paced environment. The role emphasizes building customer relationships, ensuring accurate timekeeping, reporting, and efficient workflow, while aligning with client requirements and company policies.

Candidates should have a bachelor’s degree and several years of customer service/office operations experience, plus MS Office proficiency.