Client-Facing Office Services Lead

RR Donnelley; Miami (FL); On-site; USD 49,000 - 71,000; Full time

Job summary

RRD is seeking an Office Service Supervisor to independently lead a day-to-day client-facing team, manage workflows, and ensure superior service in a fast-paced environment. Responsibilities include overseeing timekeeping and attendance, coordinating work, training staff, addressing performance issues, and driving profitability through efficient labor and resource use.

The role requires a Bachelor's degree or equivalent, 3+ years in customer service or office support, and strong communication,

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years' proven experience in a customer service environment, legal or financial services industries preferred.
• 3+ years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Intermediate Microsoft Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Prior experience managing vendors preferred.
• Demonstrated experience prioritizing competing priorities under tight deadlines.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.

Responsibilities

• Ensure team provides outstanding client service and builds strong relationships.
• Manage timekeeping for direct reports and ensure policy compliance.
• Coordinate workflow, delegate duties, and balance mailroom tasks.
• Monitor deadlines and productivity to maintain accuracy.
• Train new employees on policies and procedures.
• Address performance issues and develop staff development plans.
• Escalate client or team concerns to management when needed.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Problem-solving

Time management

Decision making

Multitasking

Self-motivation

Cross-functional

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Reprographics equipment

Job description

RRD is seeking an Office Service Supervisor to independently lead a day-to-day client-facing team, manage workflows, and ensure superior service in a fast-paced environment. Responsibilities include overseeing timekeeping and attendance, coordinating work, training staff, addressing performance issues, and driving profitability through efficient labor and resource use.

The role requires a Bachelor's degree or equivalent, 3+ years in customer service or office support, and strong communication,