Operations & Client Services Lead

RR Donnelley & Sons; Miami (FL); On-site; USD 49,000 - 71,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Life insurance

Job summary

RR Donnelley & Sons seeks an Office Service Supervisor in Miami to lead a client-facing service team and manage day-to-day operations. You will oversee timekeeping, workflows, and vendor coordination while driving service quality and profitability.

You will ensure accurate reporting, address issues promptly, and develop team members in a fast-paced, on-site environment with adherence to client policies.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years' proven experience in a customer service environment, legal or financial services industries preferred.
• 3+ years' experience in office support including administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate Microsoft Office Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Prior experience managing vendors preferred.
• Basic P&L understanding a plus.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• Create an environment conducive to service expansions and new business opportunities
• Maximize profitability through the effective utilization of labor and resources
• Immediately resolve any operational problems or issues
• Produce required reports on schedule
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• Train new employees on policies and procedures
• Address performance issues among team members
• Work with manager to create development plans and challenging assignments for team members
• Escalate to manager client or team concerns to proactively resolve issues
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Other duties as assigned

Skills

Customer service

Teamwork

Communication

Time management

Problem solving

Detail oriented

Fast-paced work

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Reprographics equipment

Job description

RR Donnelley & Sons seeks an Office Service Supervisor in Miami to lead a client-facing service team and manage day-to-day operations. You will oversee timekeeping, workflows, and vendor coordination while driving service quality and profitability.

You will ensure accurate reporting, address issues promptly, and develop team members in a fast-paced, on-site environment with adherence to client policies.