Office Services & Mail Specialist

RR Donnelley & Sons; Cleveland (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Paid time off

401k with company match

Life insurance

Disability insurance

Parental leave

Adoption assistance

Employee discounts

Job summary

RR Donnelley & Sons is seeking an Office Service Associate in Cleveland, OH to support reprographics, mail and back-office tasks for client teams. The role runs Monday–Friday, 8:00am–5:00pm and requires strong customer service, attention to detail, and teamwork in a fast-paced environment.

You will manage job tickets, logs, and intake processes, troubleshoot basic equipment, and interact with clients in person or remotely while maintaining schedule adherence and high service quality.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferred in a large corporate environment.
• Proficient with mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet client satisfaction.
• Proven customer service skills to build and maintain relationships.
• Strong written and verbal communication, including phone etiquette.
• Attention to detail with solid organizational skills.
• Able to meet deadlines and complete projects timely.
• Handle sensitive/confidential documents appropriately.
• Able to make independent decisions aligned with business needs and policy.
• Good problem-solving skills and willingness to escalate when needed.
• Effective team player with ability to work with diverse backgrounds.
• Fast-paced environment adaptability and self-motivation.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform office services tasks, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to company and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Organizational skills

Deadline driven

Education

High school diploma or equivalent

Job description

RR Donnelley & Sons is seeking an Office Service Associate in Cleveland, OH to support reprographics, mail and back-office tasks for client teams. The role runs Monday–Friday, 8:00am–5:00pm and requires strong customer service, attention to detail, and teamwork in a fast-paced environment.

You will manage job tickets, logs, and intake processes, troubleshoot basic equipment, and interact with clients in person or remotely while maintaining schedule adherence and high service quality.