Client-Focused Office Services Supervisor

RRD; Miami (FL); On-site; USD 49,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RRD is seeking an Office Service Supervisor to lead daily operations, manage a team, and liaise with clients while ensuring accuracy in timekeeping and service quality. The role emphasizes profitability through efficient labor and resource use in a fast-paced environment.

The ideal candidate has a Bachelor’s degree or equivalent experience with 3+ years in customer service and office support, including reprographics and mailroom work. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in a customer service environment; legal or financial services preferred.
• 3+ years in office support including administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations and reprographics equipment.
• Proficient in MS Word and Excel; basic PowerPoint.
• Experience managing vendors and prioritizing deadlines.

Responsibilities

• Ensure team provides outstanding service to client, while building relationships.
• Conduct time and absence for direct reports and ensure accuracy in timekeeping policies.
• Create an environment conducive to service expansions and new business opportunities.
• Maximize profitability through efficient labor and resource use.
• Resolve operational problems or issues promptly and effectively.
• Produce required reports on schedule.
• Coordinate workflow within the team and delegate duties.

Skills

Customer service

Leadership

Time management

Communication

Problem-solving

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

MS Excel

MS PowerPoint

Job description

RRD is seeking an Office Service Supervisor to lead daily operations, manage a team, and liaise with clients while ensuring accuracy in timekeeping and service quality. The role emphasizes profitability through efficient labor and resource use in a fast-paced environment.

The ideal candidate has a Bachelor’s degree or equivalent experience with 3+ years in customer service and office support, including reprographics and mailroom work. Strong communication and problem-solving skills are essential.