Office Operations Lead – Senior Care Services

Cornerstone Caregiving; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director in Central Boston, MA. The role reports to the Operating Director and leads in-office staff while overseeing scheduling, administrative, and operational functions.

The ideal candidate will share on-call responsibilities, manage client relations, support payroll notes, and ensure compliance with state requirements. A strong background in administration and team leadership is essential.

Qualifications

• High school diploma or equivalent required.
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting.
• Valid driver's license.
• Valid state required proof of auto insurance.

Responsibilities

• Oversee and support office managers to ensure effective performance and alignment with company standards.
• Liaise with Home Base for payroll notes, shift verification, and other operations updates.
• Handle client escalations, conduct check-up calls, and complete quality visits to maintain client experience.
• Ensure compliance with state supervisory visit requirements.
• Participate in on-call rotation and after-hours coverage.
• Back up client assessments when the Operations Director is unavailable.

Skills

Leadership

Sales goals

Autonomous work

Tech-savvy

Recruitment & staffing

Interpersonal skills

Google Workspace

Education

High school diploma or equivalent

Associates and/or Bachelor Degree

Valid driver's license

Valid auto insurance proof

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director in Central Boston, MA. The role reports to the Operating Director and leads in-office staff while overseeing scheduling, administrative, and operational functions.

The ideal candidate will share on-call responsibilities, manage client relations, support payroll notes, and ensure compliance with state requirements. A strong background in administration and team leadership is essential.