Senior Care Operations Lead - Assistant Director

Cornerstone Caregiving; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving in Miami, FL is seeking an Assistant Operating Director to lead in-office staff and manage scheduling, administrative, and operational functions. You will share on-call duties and report to the Operating Director, helping ensure compliance with company standards and high-quality client service.

The role requires strong leadership, experience in administrative and sales functions, and comfort with technology.

Qualifications

• Two years’ experience as administrator and/or managing sales, customer service, and HR in an office setting.
• Valid driver’s license and auto insurance required.
• Proficient with Google Workspace (Gmail, Meet, Calendar, Docs, Sheets).

Responsibilities

• Manage Office Personnel: Oversee office managers to ensure performance and alignment with company standards.
• Liaison with Home Base: Primary contact between the office and Home Base, payroll notes, shift verification, and updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain client experience.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding after hours as needed.
• Backup for Client Assessments: Serve as backup for client assessments when the Operations Director is unavailable.

Skills

Leadership

Sales goals

Autonomy

Technology savvy

Recruitment experience

Interpersonal skills

Education

High school diploma

Associate/Bachelor degree

Tools

Google Workspace

Job description

Cornerstone Caregiving in Miami, FL is seeking an Assistant Operating Director to lead in-office staff and manage scheduling, administrative, and operational functions. You will share on-call duties and report to the Operating Director, helping ensure compliance with company standards and high-quality client service.

The role requires strong leadership, experience in administrative and sales functions, and comfort with technology.