Assistant Operating Director - Care Ops Leader

Cornerstone Caregiving; Haverhill (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Growth bonus

12 days PTO annually

Phone stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office operations, scheduling oversight, staff development, and client care quality. This role serves as the second-in-command to the Operating Director and drives daily processes to ensure exceptional service.

Ideal candidates have 2+ years in management within healthcare/home care, with strong organizational and communication skills.

Qualifications

• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience in healthcare or home care.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs.

Responsibilities

• Lead in-office operations and scheduling oversight.
• Coach and support in-office staff; reinforce standards and culture.
• Onboard and train new office managers; ensure confidence and performance.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and discipline when needed.
• Share on-call rotation with office leadership and oversight administrative workflow.
• Maintain documentation in alignment with policies and state requirements.
• Oversee scheduling operations for timely coverage and client experience.
• Respond to client escalations with urgency and empathy.
• Conduct check-up calls, quality visits, and client follow-ups for care continuity.

Skills

Leadership

Staff coaching

Scheduling

Operations management

Communication

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office operations, scheduling oversight, staff development, and client care quality. This role serves as the second-in-command to the Operating Director and drives daily processes to ensure exceptional service.

Ideal candidates have 2+ years in management within healthcare/home care, with strong organizational and communication skills.