Office Operations Lead – Medical Records

The Alden Network; Rockford (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Time

Paid Time Off

Retirement / Pension Plan

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Job summary

The Alden Network in Rockford, IL seeks two dedicated individuals to direct the overall office operations of the Medical Records department. The roles involve planning, coordinating and administering day-to-day activities, ensuring accurate record keeping and smooth receptionist oversight.

Ideal candidates have high school education or equivalent, strong communication skills, and leadership abilities. The positions run Monday–Friday, 8:00 AM–4:00 PM, with a focus on service quality and teamwork.

Qualifications

• High school education or equivalent; some college preferred.
• Knowledge of administrative practices, procedures, and guidelines.
• Accurate typing, filing and record keeping.
• Good communication skills.
• Must read, write and speak English clearly.
• Ability to make independent decisions and stay calm in emergencies.
• Ability to interact tactfully with residents, family, visitors and staff.
• Leadership and supervisory abilities; teamwork.
• Patience, tact, cheerfulness and enthusiasm.

Responsibilities

• Direct the overall office operations for the Medical Records department.
• Plan, coordinate and administer day-to-day activities.
• Meet with staff to identify and improve service.
• Schedule department work hours and assignments.
• Complete performance evaluations timely where applicable.
• Manage reception processes and plant forms as needed.
• Prepare reports and correspondence for Administrator.
• Maintain files, records, equipment and supplies.
• Receive, sort and direct mail and faxes; send reports to agencies.

Skills

Typing

Record keeping

Communication

English proficiency

Leadership

Interpersonal skills

Stress management

Education

High school diploma or equivalent

Some college preferred

Job description

The Alden Network in Rockford, IL seeks two dedicated individuals to direct the overall office operations of the Medical Records department. The roles involve planning, coordinating and administering day-to-day activities, ensuring accurate record keeping and smooth receptionist oversight.

Ideal candidates have high school education or equivalent, strong communication skills, and leadership abilities. The positions run Monday–Friday, 8:00 AM–4:00 PM, with a focus on service quality and teamwork.