Office Operations & Front Desk Lead

Cadogan Tate Group; New York, Northern (NY, KY); Hybrid; USD 33,000 - 39,000; Full time

Job summary

Cadogan Tate Group in Brooklyn, NY is seeking an Office Manager to oversee daily office operations, deliver a polished front-of-house experience, and support client, vendor, and staff interactions. This full-time role blends administrative leadership, office coordination, and first-point-of-contact responsibilities to ensure smooth operations.

You will manage workflows, maintain records, coordinate with Account Managers on scheduling, handle Moveware and HubSpot data, and uphold Health and

Qualifications

• Thorough knowledge of the industry.
• Strong front-of-house presence with a professional, courteous demeanor.
• Exceptional verbal and written communication skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to work under pressure and meet time-sensitive deadlines.
• Proven problem-solving skills with sound judgment.
• Strong relationship-building capabilities across all levels.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office and internal systems (Moveware / HubSpot).
• Ability to manage competing priorities and workflows.
• Team-oriented with a proactive and adaptable mindset.

Responsibilities

• Manage and streamline overall office infrastructure and workflows.
• Oversee all clerical and administrative functions of the office.
• Improve and implement office processes to drive efficiency.
• Track, order, and manage office supplies and inventory.
• Maintain organized documentation systems and records.
• Complete digital documentation accurately and efficiently.
• Serve as the primary point of contact for all visitors, clients, and vendors.
• Greet and welcome guests in a professional and courteous manner.
• Maintain a clean, organized, and presentable reception area at all times.
• Manage incoming calls, screen and direct appropriately.
• Monitor and respond to voicemail messages daily.
• Handle general inquiries via phone, email, and in-person interactions.
• Ensure all visitors are properly logged and directed in accordance with company procedures.
• Provide a high level of customer service, ensuring a positive client experience at all touchpoints.
• Supervise front desk operations and ensure consistent service standards.
• Direct all inquiries to the appropriate departments in a timely manner.
• Liaise with Account Managers regarding scheduling, deliveries, and collections.
• Maintain and update warehouse calendars, including scheduling collections and deliveries.
• Ensure all calendar-related documentation is created and distributed as needed.
• Coordinate with warehouse and operational teams to ensure alignment.
• Input and manage entries in Moveware and HubSpot accurately.
• Organize and distribute documents across departments.
• Support overflow calls and administrative needs from Client Services.
• Assist in coordinating internal activities and office logistics.
• Provide general administrative support to management and staff.
• Ensure adherence to all company policies and procedures.
• Maintain compliance with Health & Safety standards.
• Promote a professional, respectful, and efficient workplace environment.
• Act as an ambassador of the company at all times.
• Work collaboratively across all departments.
• Maintain awareness of cross-functional responsibilities.
• Demonstrate flexibility and a team-oriented approach.
• Escalate concerns appropriately to management.
• Uphold professionalism in all internal and external interactions.

Skills

Industry knowledge

Front-of-house presence

Verbal and written communication

Organization & multitasking

Work under pressure

Problem-solving

Relationship-building

Attention to detail

Teamwork & adaptability

Microsoft Office

Moveware / HubSpot

Tools

Moveware

HubSpot

Job description

Cadogan Tate Group in Brooklyn, NY is seeking an Office Manager to oversee daily office operations, deliver a polished front-of-house experience, and support client, vendor, and staff interactions. This full-time role blends administrative leadership, office coordination, and first-point-of-contact responsibilities to ensure smooth operations.

You will manage workflows, maintain records, coordinate with Account Managers on scheduling, handle Moveware and HubSpot data, and uphold Health and