Office Manager - Tax Office Growth Leader

Jackson Hewitt Tax Service Inc.; Olathe (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

ZayZoon

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Employee discounts

Job summary

Jackson Hewitt Tax Service Inc. is seeking an Office Manager to oversee staffing, productivity, tax preparation work and marketing across district offices.

You will manage day-to-day operations of seasonal team members and drive efficiency to increase revenue and office profitability while handling confidential information. The role requires strong management experience, knowledge of tax preparation processes, and proficiency with common office software.

Qualifications

• Two years' previous management or supervisory experience required.
• Course of study in management or in tax preparation and/or accounting preferred.
• Proficiency with Word, Excel, and tax/accounting software.
• PTIN knowledge or prior tax preparation experience preferred.

Responsibilities

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area.
• Monitors associate performance to ensure quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Management experience

Staff recruitment

Office software proficiency

Tax preparation knowledge

PTIN awareness

Education

High School Diploma/GED

Tools

Word

Excel

Tax preparation software

Accounting software

Job description

Jackson Hewitt Tax Service Inc. is seeking an Office Manager to oversee staffing, productivity, tax preparation work and marketing across district offices.

You will manage day-to-day operations of seasonal team members and drive efficiency to increase revenue and office profitability while handling confidential information. The role requires strong management experience, knowledge of tax preparation processes, and proficiency with common office software.