Tax Office Team Leader — Growth, Training & Bonus

Jackson Hewitt Tax Service Inc.; Maryville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Team Leader to supervise seasonal staff across multiple office locations within an assigned district. You will drive daily operations, supervise recruitment, scheduling, and tax preparation activities to maximize efficiency and profitability.

Training is provided; prior tax experience not required for leading roles, but a PTIN is a plus. You’ll work under general supervision, use standard office software, and help deliver excellent client service in a

Qualifications

• High School Degree or equivalent related business experience preferred.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN a plus but not required
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software
• Dependable, fast learner, with great communication skills

Responsibilities

• Supervises seasonal hourly staff members at locations in your assigned area
• Communicates with Management on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Reviews and monitors office work schedules and hours worked to keep locations staffed
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return
• Team Leads will also prepare tax returns (training provided, no experience needed)
• Deliver supplies to your locations

Skills

Strong communication

Leadership

Team supervision

Education

High School Diploma or equivalent

Management or tax prep coursework

Tools

MS Office

Tax preparation software

Excel

Job description

Jackson Hewitt Tax Service Inc. is seeking a Team Leader to supervise seasonal staff across multiple office locations within an assigned district. You will drive daily operations, supervise recruitment, scheduling, and tax preparation activities to maximize efficiency and profitability.

Training is provided; prior tax experience not required for leading roles, but a PTIN is a plus. You’ll work under general supervision, use standard office software, and help deliver excellent client service in a