Area Manager: Multi-Office Tax Operations Leader

Jackson Hewitt Tax Service Inc.; Clute (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Opportunity for advancement

Job summary

Jackson Hewitt Tax Service Inc. seeks an Area Manager in Texas to oversee multiple offices within a district, drive seasonal staff performance, and maximize tax-prep efficiency and revenue. You’ll lead recruiting, scheduling, and day-to-day operations, while ensuring standards in office setup, technology, and compliance.

Under supervision, you’ll work with HR on employee relations and monitor financials (GL/P&L) to meet profitability targets. Prior management and tax experience are preferred.

Qualifications

• High School Diploma or GED; related business experience.
• Management or tax preparation/accounting coursework preferred.
• Two years of management or supervisory experience.
• Proficiency with Word, Excel, and tax software.
• Prior tax preparation experience and PTIN preferred.

Responsibilities

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Staff management

Recruiting

Scheduling

Performance monitoring

Financial controls

Tax prep software

PTIN knowledge

Customer service

Education

High School Diploma

Coursework in management or tax prep

Tools

Word

Excel

Tax prep software

Job description

Jackson Hewitt Tax Service Inc. seeks an Area Manager in Texas to oversee multiple offices within a district, drive seasonal staff performance, and maximize tax-prep efficiency and revenue. You’ll lead recruiting, scheduling, and day-to-day operations, while ensuring standards in office setup, technology, and compliance.

Under supervision, you’ll work with HR on employee relations and monitor financials (GL/P&L) to meet profitability targets. Prior management and tax experience are preferred.