Office Manager

Jackson Hewitt Tax Service Inc.; Olathe (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

ZayZoon

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Employee discounts

Job summary

Jackson Hewitt Tax Service Inc. is seeking an Office Manager to oversee staffing, productivity, tax preparation work and marketing across district offices.

You will manage day-to-day operations of seasonal team members and drive efficiency to increase revenue and office profitability while handling confidential information. The role requires strong management experience, knowledge of tax preparation processes, and proficiency with common office software.

Qualifications

• Two years' previous management or supervisory experience required.
• Course of study in management or in tax preparation and/or accounting preferred.
• Proficiency with Word, Excel, and tax/accounting software.
• PTIN knowledge or prior tax preparation experience preferred.

Responsibilities

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area.
• Monitors associate performance to ensure quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Management experience

Staff recruitment

Office software proficiency

Tax preparation knowledge

PTIN awareness

Education

High School Diploma/GED

Tools

Word

Excel

Tax preparation software

Accounting software

Job description

Benefits

• ZayZoon


• Free uniforms


• Opportunity for advancement


• Training & development


• Wellness resources


• Bonus based on performance


• Employee discounts

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.

What You'll Do Here

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.


• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.


• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.


• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.


• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.


• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills You’ll Bring For Success

• High School Diploma/GED or equivalent related business experience.


• Course of study in management or in tax preparation and/or accounting preferred.


• Two years' previous management or supervisory experience required.


• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.


• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes