Tax Team Leader — Growth, Training & Flexible Schedule

Jackson Hewitt Tax Service Inc.; Lenoir City (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. Tennessee region seeks a Team Leader to supervise seasonal tax-prep staff across multiple offices within a district. You will manage day-to-day activities, staffing, scheduling, and ensure efficient tax preparation while boosting office profitability and customer service.

Training is provided; prior tax or supervisory experience is valued. The role emphasizes staff oversight, payroll, compliance, and coordination across locations in a dynamic tax season

Qualifications

• Experience in tax preparation work preferred.
• One year of management or supervisory experience desired.
• PTIN (Preparer Tax Identification Number) a plus but not required.
• Proficiency with email, internet browser, Word and Excel.
• Dependable, fast learner with strong communication skills.

Responsibilities

• Supervises seasonal hourly staff members at locations in your assigned area.
• Communicates with Management on recruiting, interviewing and hiring of seasonal employees.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Reviews and monitors office work schedules and hours worked to keep locations staffed.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures.
• Reviews productivity reports and takes appropriate action where necessary.
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return.
• Team Leads will also prepare tax returns (training provided, no experience needed).
• Deliver supplies to your locations.

Skills

Tax preparation experience

Supervisory experience

Communication skills

PTIN knowledge

MS Office proficiency

Education

High School Diploma

Coursework in management or accounting

Tools

Office software (Word, Excel)

Tax software familiarity

Job description

Jackson Hewitt Tax Service Inc. Tennessee region seeks a Team Leader to supervise seasonal tax-prep staff across multiple offices within a district. You will manage day-to-day activities, staffing, scheduling, and ensure efficient tax preparation while boosting office profitability and customer service.

Training is provided; prior tax or supervisory experience is valued. The role emphasizes staff oversight, payroll, compliance, and coordination across locations in a dynamic tax season