Tax Team Leader — Growth, Training & Flexible Schedule

Jackson Hewitt Tax Service Inc.; Alcoa (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Team Leader to manage seasonal staff across multiple offices, driving efficiency and revenue while ensuring tax returns are processed accurately. You will oversee scheduling, staffing, and performance, with training provided for tax return preparation.

The role emphasizes supervision, customer service growth, and office operations, with opportunities for advancement in a dynamic tax service environment.

Qualifications

• High School Degree or equivalent related business experience preferred
• Course of study in management or in tax preparation and/or accounting preferred
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) a plus but not required
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software
• Dependable, fast learner, with great communication skills

Responsibilities

• Supervises seasonal hourly staff members at locations in your assigned area
• Communicates with Management on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Reviews and monitors office work schedules and hours worked to keep locations staffed
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return
• Team Leads will also prepare tax returns (training provided, no experience needed)
• Deliver supplies to your locations

Skills

Tax prep experience

Supervisory experience

MS Word

MS Excel

Tax software

Education

High School Diploma or equivalent

Management studies

Tax preparation / Accounting coursework

Job description

Jackson Hewitt Tax Service Inc. is seeking a Team Leader to manage seasonal staff across multiple offices, driving efficiency and revenue while ensuring tax returns are processed accurately. You will oversee scheduling, staffing, and performance, with training provided for tax return preparation.

The role emphasizes supervision, customer service growth, and office operations, with opportunities for advancement in a dynamic tax service environment.